Adult Protective Services Library

APS Systemic Investigations

Introduction: Conducting an Investigation of Alleged Abuse, Neglect, or Exploitation

Why Investigate?

It’s the law!

Upon receiving a report of alleged abuse, neglect, or exploitation of an incapacitated adult pursuant to the provisions of (this) Act, the Department of Human Services shall make a prompt and thorough investigation. (Title 43A, section 10-105, A.)

Key Words:

  1. SHALL – This word does not allow us to decide not to investigate a referral. If we receive a referral which alleges abuse, neglect, or exploitation of an incapacitated adult, we MUST investigate.
  2. PROMPT – Policy calls for investigations to be initiated within 72 hours of receiving a complaint, or immediately if the situation is alleged to be an emergency.
  3. THOROUGH – We are to investigate all aspects of an alleged victim’s circumstances to get enough information to arrive at a sound decision on the case.

Investigation Defined

A systematic, methodical and detailed inquiry and examination of all components, circumstances and relationships pertaining to a reported situation.

The objective of an Adult Protective Services investigation is to determine whether a referral is substantiated or unsubstantiated by drawing conclusions from facts discovered during the investigation.

Basic Steps in the Investigative Process

  1. Plan and Prepare
  2. Locate the Victim
  3. Enter the Premises
  4. Interview and Observe
  5. Respond to Emergencies
  6. Contact Collaterals
  7. Document
  8. Determine Validity
  9. Notify District Attorney of Results

Investigation Process

O.S. 43A 10-105, Manual Section 105-3-34

  • Face-to-face with client
  • Medical, physical, psychological evaluations, as needed
  • Consultation with others
  • Service plan including least restrictive services
  • Available services
  • Is client capable of obtaining services?
  • Is caretaker willing to provide services?
  • Will client accept?
  • Capacity to consent
  • Notification of next of kin
  • Interview with caretaker, alleged perpetrator
  • Necessary documentation (photos, bank records, etc.)
  • Follow up/monitoring
  • Other relevant information