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Adult Protective Services Library
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Sections

  • Welcome to the Adult Protective Services Library
  • Miscellaneous
    • Investigating Suspected Elder Maltreatment
  • Introduction to Law & Policy
    • Meriweather Scott Referral
    • John Brown Referral
    • Jane Philbright Referral
    • Interviewing Tips
    • Referrals on Special Populations
  • APS Forms & System
    • APS Computer System Reference Guide
    • Proper Documentation: A Key Topic in Training Programs for Elder Abuse Workers
  • Normal Aging
    • Ageism and the Elderly
    • Exercise for Healthy Aging
  • Investigative Process
    • Technical Assistance Brief Investigation Protocols
  • Substantiation Decision
    • Determining Findings
    • Adult Protective Services Clients Confirmed for Self-Neglect: Characteristics and Service Use
    • A Good Man is Hard to Find
  • Service Planning
    • Service Planning with APS Clients
    • Older Adults Affected by Polyvictimization: A Review of Early Research
  • Urgent Response
    • APS Urgent Response Guidelines
    • Responding to Emergencies
    • Planning and Preparing for Investigations
  • Worker Safety
    • Safety Grid
    • Planning for Safety
  • Pre-Academy Field Tasks
    • Customer Service in Adult Protective Services

Pre-Academy Field Tasks

Document your experiences in the field working under the direct supervision of your APSS IV prior to attending the APS Academy.

October 30, 2020

Customer Service in Adult Protective Services

Customer Service in Adult Protective Services Adult Protective Services assists vulnerable adults who are unable to meet their own needs or who are reported to be suffering from maltreatment. The vulnerable adult is our client, and we respect his or her right to self-determination. Our intervention and service planning are client-centered. We remain sensitive to […]

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