Refer the caller to LTC Unit Telephone with emergencies.
2. ANE (Maltreatment) referrals in which the AP is a staff person.
LTC Unit
Refer caller to LTC Unit following the above procedure.
3. Referral regarding structural concerns.
Special Health Services SDOH 405-271-6868
Send letter to SDOH, Special Health Svcs, telephone emergencies.
4. ANE referrals in which the AP is NOT a staff member.
APS
Follow procedure given in policy, protocols. Route letter giving findings to SDOH.
5. SN referrals in which the AV is in a NH.
APS
Follow routine procedure, route letter on findings to SDOH.
6. Referrals on patient-to-patient abuse.
APS: Consult with LTC staff to determine level of supervision provided by the NH.
If LTC accepts referral, follow procedures as in 2. If APS investigates, follow procedure as in 4.
Nursing home referrals: Call the SDOH and notify them of the referral.
Type of Referral
Primary Agency
Procedure
1. ANE referrals in which the AP is a staff member.
APS
Proceed as in any other investigation. Send letter to SDOH. Route memo of findings to DDS QA on Sheltered Workshops, group homes, which are licensed by DDS. Send results of referrals to OCA on Hissom class members. Route copy of APS-2 to Adult Day Care Program in Aging Services Division.
2. ANE referrals in which the AP is another resident or someone from another facility.
APS
Follow procedure as in 7. If inadequate supervision by staff is the issue, the facility is considered an AP as well as the person perpetrating the ANE.
3. SN referrals in which the AV in non-compliant with the care plan.
APS
Follow procedure as in 8.
4. Abuse Registry
APS
OCA (change in the law).
RCF, Group Home, Home Health, Geriatric Day Care, Assisted Living, and Shelter referrals
Type of Referral
Primary Agency
Procedure
General poor patient care or poor environmental conditions but no specific patient is named. This includes complaints, such as the facility is understaffed, linens are dirty, patients are not properly fed or groomed, or air-conditioning or heating is inadequate.
Oklahoma State Department of Health (OSDH), Protective Health Services
The Long-Term Care Investigations (LTCI) Section secures all pertinent information and telephones phones, faxes, or e-mails the information to the Oklahoma State Department of Health (OSDH), Protective Health Services.
Maltreatment referrals by a facility employee
Long-Term Care Investigations (LTCI)
APS specialist refers allegations of maltreatment of nursing facility residents by facility staff to Long-Term Care Investigations. These referrals are also sent to Oklahoma State Department of Health (OSDH), Protective Health Services, Medical Facilities Service.
Maltreatment referrals in which the AP is not a facility employee
APS
APS specialist enters all pertinent information in the APS Computer System Intake Section and submits the referral for assignment. APS staff also phones, emails, or faxes a summary of the referral to Oklahoma State Department of Health (OSDH), Protective Health Services, Medical Facilities Service.
Maltreatment referrals in which the AP is also a facility resident.
Long-Term Care Investigations (LTCI)
When the AP is also a facility resident, the AP is entered as an alleged victim (AV) in APS intake. The intake is assigned to Long-Term Care Investigations.
Violations of residents’ rights
Oklahoma State Ombudsman
When there are violations of residents’ rights, a referral is sent to the Oklahoma State Ombudsman office.
Allegations of Maltreatment of a Resident of a Nursing Facility, Intermediate Care Facility for Individuals with Intellectual Disabilities, or Oklahoma Veterans Nursing Facility
Type of Referral
Primary Agency
Procedure
Maltreatment referrals in which the AP is a facility employee
APS
APS specialist enters all pertinent information in the APS Computer System Intake Section and submits the referral for assignment. APS staff also phones, emails, or faxes a summary of the referral to Oklahoma State Department of Health (OSDH), Protective Health Services, Medical Facilities Service.
Maltreatment referrals in which the AP is not a facility employee or the allegation is self-neglect
APS
Same as above
Allegations of Maltreatment of a Resident in a Residential Care Facility, Group Home, or Assisted Living Facility
Type of Referral
Primary Agency
Procedure
Maltreatment referrals by a facility employee or by a current caretaker
Office of Client Advocacy (OCA)
APS specialist enters all pertinent information in the APS Computer System Intake Section and sends the referral to OCA by fax (405) 522-2680 or email at *oca.intake@okdhs.org
Allegations of Maltreatment of Robert M. Greer Center (Greer) Resident, Former Hissom Memorial Resident, or Balance Class Member
Type of Referral
Primary Agency
Procedure
Maltreatment referrals by a community service worker or Home & Community Based Waiver employee
Office of Client Advocacy (OCA)
APS specialist enters all pertinent information in the APS Computer System Intake Section and sends the referral to OCA by fax (405) 522-2680 or email at *oca.intake@okdhs.org
Maltreatment referrals by an AP who is not a community service worker or Home & Community Based Waiver employee or the allegation is self-neglect
APS
APS specialist enters all pertinent information in the APS Computer System Intake Section and submits the referral for assignment.
Allegations of Maltreatment for Persons with Developmental Disabilities Who Receive Services from a Community Service Worker or Home & Community Based Waiver
Type of Referral
Primary Agency
Procedure
Maltreatment referrals by a facility employee
Oklahoma State Department of Health (OSDH), Protective Health Services, Medical Facilities Service
APS specialist calls OSDH at (405) 271-6576 to report maltreatment and documents in the APS Computer System Notes Section that the referral was made to OSDH.
Allegations of Maltreatment in Hospital Settings (Medical Hospitals, Rehabilitation Facilities, or Private Psychiatric Hospitals)
Type of Referral
Primary Agency
Procedure
Maltreatment referrals by public or private community mental health agency staff
Oklahoma Department of Mental Health & Substance Abuse Services (ODMHSAS) Advocacy Division
APS specialist calls ODMHSAS Advocacy Division at (405) 248-9307 or (866) 699-6605 to report maltreatment and documents in the APS Computer System Notes Section that the referral was made to ODMHSAS.
Allegations of Maltreatment by Oklahoma Department of Mental Health & Substance Abuse Services Staff and Contracted Providers
Type of Referral
Primary Agency
Procedure
Maltreatment referrals by federal or state jails, prisons, or similar facilities staff
Facility’s Regulatory Department & Local District Attorney
APS specialist refers allegations to the facility’s regulatory department for investigation and to the local district attorney.
Allegations of Maltreatment of Incarcerated Individuals in Federal or State Custody
Type of Referral
Primary Agency
Procedure
Maltreatment referrals of persons who are deceased at the time of referral
Office of the Medical Examiner, Law Enforcement, or Office of the Attorney General, Medicaid Fraud Control Unit
APS specialist refers allegations to the Office of the Medical Examiner, Law Enforcement, or when the death occurred in a nursing facility to the Office of the Attorney General, Medicaid Fraud Control Unit
Allegations of Maltreatment of Individuals Deceased at Time of Referral