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Adult Protective Services Library
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Sections

  • Welcome to the Adult Protective Services Library
  • Miscellaneous
    • Investigating Suspected Elder Maltreatment
  • Introduction to Law & Policy
    • Meriweather Scott Referral
    • John Brown Referral
    • Jane Philbright Referral
    • Interviewing Tips
    • Referrals on Special Populations
  • APS Forms & System
    • APS Computer System Reference Guide
    • Proper Documentation: A Key Topic in Training Programs for Elder Abuse Workers
  • Normal Aging
    • Ageism and the Elderly
    • Exercise for Healthy Aging
  • Investigative Process
    • Technical Assistance Brief Investigation Protocols
  • Substantiation Decision
    • Determining Findings
    • Adult Protective Services Clients Confirmed for Self-Neglect: Characteristics and Service Use
    • A Good Man is Hard to Find
  • Service Planning
    • Service Planning with APS Clients
    • Older Adults Affected by Polyvictimization: A Review of Early Research
  • Urgent Response
    • APS Urgent Response Guidelines
    • Responding to Emergencies
    • Planning and Preparing for Investigations
  • Worker Safety
    • Safety Grid
    • Planning for Safety
  • Pre-Academy Field Tasks
    • Customer Service in Adult Protective Services

Introduction to Law & Policy

Program specific policies and terminology designed to give you a foundation for many of the tasks you will be asked to complete as an APS Specialist.

October 28, 2020

Meriweather Scott Referral

Meriweather Scott Referral Specific Situation Reported: Reporter states EMS was called out to client’s home this morning as her blood sugar was 350. Client refuses to go to the emergency room for medical treatment. She lives with her mother, Jana Scott. Mrs. Scott reportedly told EMS that client has schizophrenia but she usually takes her […]

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October 28, 2020

John Brown Referral

John Brown Referral Specific Situation Reported: Reporter states client’s daughter, Janice Brown, recently moved to the area to be closer to her father. Her father prior to now has had a marginal existence because he’s on a limited income and he takes a number of prescribed medications. Now that his daughter is here he has […]

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October 28, 2020

Jane Philbright Referral

Jane Philbright Referral Specific Situation Reported: Reporter states client is a widow whose husband died two years ago. She reports client has been going steadily downhill since then. Client no longer goes to church or the Senior Citizens Center. Reporter states client’s appearance has become dirty and soiled. She also reports client has quit going […]

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October 29, 2020

Interviewing Tips

Interviewing Tips Reflective Listening Adapted from “Listen to My Story: Communicating with Victims of Crime,” Office of Victims of Crime (NCJ 19565) Mirror Body Language and Vocal Characteristics Maintain eye contact (if culturally appropriate) Relaxed, alert posture Match the victim’s postural shifts Replicate shifts in vocal tonality, tempo, volume, timbre, and intonation Match the victim’s […]

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October 30, 2020

Referrals on Special Populations

Referrals on Special Populations Referrals on Special Populations Type of Referral Primary Agency Procedure 1. Generalized poor patient care. LTC UnitDHS Aging Services405-521-6718 Refer the caller to LTC Unit Telephone with emergencies. 2. ANE (Maltreatment) referrals in which the AP is a staff person. LTC Unit Refer caller to LTC Unit following the above procedure. […]

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