Introduction: Conducting an Investigation of Alleged Abuse, Neglect, or Exploitation

Why Investigate? It’s the law! Upon receiving a report of alleged abuse, neglect or exploitation of an incapacitated adult pursuant to the provisions of (this) Act, the Department of Human Services shall make a prompt and thorough investigation. (Title 43A, section 10-105, A.) Key words:
1. Shall – This word does not allow us to decide not to investigate a referral. If we receive a referral which alleges abuse, neglect or exploitation of an incapacitated adult, we MUST investigate
2. Prompt – Policy calls for investigations to be initiated within 72 hours of receiving a complaint, or immediately if the situation is alleged to be an emergency.
3. Thorough – We are to investigate all aspects of an alleged victim’s circumstances to get enough information to arrive at a sound decision on the case.

Investigation Defined

A systematic, methodical and detailed inquiry and examination of all components, circumstances and relationships pertaining to a reported situation.

The objective of an Adult Protective Services investigation is to determine whether a referral is substantiated or unsubstantiated by drawing conclusions from facts discovered during the investigation.

Basic Steps in the Investigative Process

Plan and Prepare
Locate the Victim
Enter the Premises
Interview and Observe
Respond to Emergencies
Contact Collaterals
Document
Determine Validity
Notify District Attorney of Results

Investigation Process

O.S. 43A 10-105

Manual Section 105-3-34

Face to face with the client
Medical, physical, psychological evaluations, as needed
Consultation with others
Service plan including least restrictive services
Available services
Is client capable of obtaining services
Is caretaker willing to provide services
Will client accept
Capacity to consent
Notification of next of kin
Interview with caretaker, alleged perpetrator
Necessary documentation (photos, bank records, etc.)
Follow up/monitoring
Other relevant information